1. To handle and transfer all incoming calls according to the standards and procedures of the hotel
根據酒店標準操作程序接聽和轉接來電。
2. To handle inquiries by providing appropriate information
向來電冾詢的客人提供準確的信息。
3. To assist in locating guests and employees when requested
在必要時協助客人或同事定位。
4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
確保向客人提供達到或超越其預期的高效，友好，主動的服務。
5. To update teleguides in the hotel computer system
及時更新系統中的酒店分機號碼表。
6. To handle the hotel wake up and voice mails systems
處理酒店的叫醒及語音郵箱系統。
7. To take and forward messages accurately and in a timely manner
準確記錄并及時傳達接收到的信息。
8. Handle hotel’s paging system
處理酒店的傳呼系統。
9. Administers the hotel’s billing system for telephone charges
管理酒店的電話計費系統。
10.Handles customer complaints if possible, or reports them to supervisors.
如有需要可處理客人投訴，或將投訴上報給主管。
聯系我時，請說是在云南招聘網上看到的，謝謝！